Frequently Asked Questions (FAQ)
1. What kind of jewelry does Lynor offer? Lynor offers a stunning collection of 18k solid gold jewelry featuring natural diamonds and gemstones, meticulously crafted with attention to detail.
2. What is the return and exchange policy at Lynor? As each piece of Lynor jewelry is made to order, we do not offer a return or exchange policy. We encourage you to carefully review the product details, images, and specifications before making a purchase. Our customer support team is available to address any questions or concerns you may have to help you make an informed decision.
3. How can I contact Lynor's customer support? If you have any questions, require assistance, or need further information, our knowledgeable customer support team is ready to help. You can reach us through the contact details provided on our website, and we will respond promptly to address your queries.
4. What is the warranty offered on Lynor jewelry? To ensure your confidence in our craftsmanship, we provide a one-year warranty against any manufacturing faults in our jewelry. If you encounter any issues within one year of your purchase, please contact our customer support, and we will be delighted to assist you.
5. Can I customize or personalize the jewelry? At Lynor, we understand the desire for unique and personalized jewelry. We offer customization options such as replacing stones with different types (e.g., exchanging emerald to sapphire), adding stones to a design, choosing a different gold color (e.g., white gold), engraving, or creating personalized name jewelry. Please contact our customer support team to discuss your specific customization requests, and they will assist you accordingly.
6. Are the diamonds and gemstones used in your jewelry authentic? Yes, all the diamonds and gemstones used in Lynor jewelry are genuine and ethically sourced. We prioritize authenticity and provide certificates of authenticity for every purchase, guaranteeing the quality and origin of our stones. Additionally, we offer the option to obtain an independent SGL certificate for a price of 70 AED per piece. If you require an SGL certificate for your jewelry, please contact us, and our customer support team will assist you with the process.
7. Do you offer gift wrapping services and personalized messages? Yes, we are delighted to offer gift wrapping services for your jewelry purchases. When placing your order, you can select the gift wrap option, and our team will carefully wrap your jewelry in an elegant and stylish packaging. Additionally, we provide a personalized message service where we can include a gift certificate instead of the bill, with a message of your choosing. Simply provide us with the desired message, and we will ensure it is included with the gift. If you have any additional needs or specific requests for your gift, please don't hesitate to contact us.
8. What type of gold is used in your jewelry? Our jewelry is crafted using 18k solid gold. This means that the gold used is 75% pure gold, blended with other alloys to enhance durability and strength. The result is beautiful and enduring jewelry that stands the test of time.
9. What are the delivery times for orders within the UAE? For orders within the UAE, the delivery times typically range from 1 to 7 days, depending on the specific product. You can find an estimated delivery timeframe on the product page. Once your order is ready for delivery, we will contact you to arrange the date of delivery. If you have any specific delivery requirements or need to discuss the delivery date, please feel free to contact us.
10. Can I view the jewelry in person before making a purchase? Certainly! Lynor has a dedicated display at ETHER, a department store where you can view our exquisite jewelry collection in person. Visit the ETHER store and explore our range of 18k solid gold jewelry, featuring natural diamonds and gemstones.
11. How extensive is your jewelry collection? Lynor boasts a vast and diverse collection of jewelry designs. Our collection encompasses a wide range of styles, including rings, necklaces, earrings, bracelets, and more. Whether you're looking for timeless classics or contemporary statement pieces, our extensive collection is sure to have something to suit your taste.
12. Do you offer authenticity certificates for the diamonds and gemstones? Yes, we provide certificates of authenticity for all our diamonds and gemstones, ensuring their genuine and ethically sourced nature. These certificates guarantee the quality and origin of our stones, giving you confidence in your purchase. Additionally, we offer the option to obtain an independent SGL certificate for a price of 70 AED per piece. Please contact us for further details or if you require an SGL certificate for your jewelry.
If you have any additional questions or need further assistance, please don't hesitate to reach out to our customer support team. We are here to make your Lynor jewelry shopping experience enjoyable and memorable.